Shipping & Returns

Shipping and Handling
 

Pawj offers FREE ground shipping available on any order within the continental United States.

Return and Exchange Policy

If for any reason you are not happy with your purchase, you may return the items according to the Pawj California return policy for a refund or for an online store credit. Please return all the items to 31255 Cedarvalley Dr., Suite 304, Westlake Village, CA 91362.

Items that may NOT be Returned:

• Any warn, washed, soiled, and/or damaged goods.

• Promotional items, sale items, and/or items marked final sale

• Gift cards, store credit

*All shipping & handling is nonrefundable.


Return Shipping:


If a garment is factory defect, we will ship the consumer a new item at no charge to the consumer. Any packages returned after 14-days from the original ship date will be refused and returned to the customer at the customer’s expense. Please allow time for ground transit.

Returning Items Paid with Gift Certificate or Store Credit
:

If you purchased item(s) using a gift certificate or store credit, then you may only receive a refund in the form of store credit.

Refund & Processing Time:

If your package arrives at Pawj California within 14-days of original ship date, your refund will be processed and credited back to the original form of payment within 7 to 10 business days. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Pawj California.

Online Store Credit & Processing Time:

If your package arrives at Pawj California. Within 14 days of original ship date and you have selected store credit, your request will be processed within 5 to 7 business days.

Restocking Fee:

Merchandise must be returned unworn, unwashed, with all tags attached and in saleable condition. Pawj California retains the sole right to inspect all merchandise returned prior to a refund being approved and issued. Should any merchandise be found to have signs of wear or not conform with the Pawj California. Return Policy, then the return will be declined and merchandise will be reshipped back to the customer at the customer’s expense.

Wrong Item:

For any reason should you be shipped an item that does not match your paperwork from the item ordered, then Pawj California. will immediately ship the correct item at no charge and will issue a refund for the cost of the return shipping.

Additional Information:

• Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
• Exchanges will be offered based on availability and Pawj California inventory. Items are not guaranteed to be in stock, so we advise that you place your order to ensure that you secure the item.


International Return Policy (including Canada):

Pawj California currently accepts returns or online store credit on a case by case basis. However, the consumer responsible for all shipment costs in returning the garment(s).
By placing an order, the Customer hereby acknowledges and agrees to the Pawj California shipping & return policy and terms of service.